Loved using the machine, not so much the support provided. Person setting me up initially threaded the machine wrong. I had to come find her to ask why the thread kept breaking before she noticed she’d skipped a step. Towards the end of my rental time the bobbin ran out. She changed it and then just left for lunch without checking on me or telling me she was leaving. Bobbin thread was not working correctly and bunched up. When I wandered out and asked for help, it was provided. Other staff members were pleasant and friendly and wanted to see what I was working on.